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Organisation review and delivery options

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The Challenge

Cushman & Wakefield was commissioned to advise Sussex Partnership on organisational design, re-structuring/outsourcing and performance improvement in their total facilities management (TFM) in order to provide more efficient and cost effective services and improved service delivery.

The Solution

Cushman & Wakefield undertook a review of its estates, facilities management and project divisions. This was more than a service review; it looked in-depth at a range of strategic issues and examined performance of the organisation, structure, processes, service costs and management systems. This analysis helped identify a series of delivery options ranging from recruitment, restructure of supply chain through to a more radical approach such as appointment of strategic partner and outsourcing. The options selected were dependent on the key drivers and desired outcomes of the organisation and the types of service being considered.

The Trust Board favoured an in-house solution but with private sector partnering. Recommendations were made on how restructuring contracts with external organisations could be formalised, the performance of these contracts measured and managed through more sophisticated CAFM systems.

The Results

The implementation plan identified through our strategic outline business case (OBC) provided savings of circa 25% over 5 years and an improvement to the operational performance of the Trust’s FM service.

C&W’s Public Sector Advisory team are retained as commercial advisor and programme manager to deliver the Trust’s service transformation programme. This is involving OJEU procurement advice to deliver its £25m revenue and £50m capital programme over the next 5 years. The Trust is also partnering with 3 other NHS Trusts (Western Sussex Hospital NHS Foundation Trust, East Sussex Health Care NHS Trust and Ashford and St Peters Hospitals NHS Foundation Trust) in the OJEU exercise to drive wider efficiency savings which will take the total procured spend over 5 years to £1 billion.


Javid Patel, Associate Director
+44 (0)113 233 7304



For more information on the service(s) provided as part of this case study, please visit the Public Sector Advisory team pages.


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