Introduction
The page outlines the information required under the Provision of Services Regulations 2009 in respect of Cushman & Wakefield in the United Kingdom.
The primary entities which deliver client services are:
| Name |
Type of entity |
Registry |
Registration No |
| C & W (U.K.) LLP |
Limited Liability Partnership |
Companies House |
OC328588 |
| Cushman & Wakefield Debenham Tie Leung Limited |
Private limited company
|
Companies House |
2757768 |
| Cushman & Wakefield Facilities Management Trading Limited |
Private limited company |
Companies House |
3990266 |
DTZ Investment Management Limited
|
Private limited company |
Companies House |
4633215 |
| Cushman & Wakefield Insurance Services Limited |
Private limited company |
Companies House |
6457435 |
Sometimes we use other Cushman & Wakefield group entities to provide services. Details can always be found on the engagement letter that is issued by us or, if a different form of contract is used, in that contract.
Our services are governed by written terms and conditions agreed with clients. These contracts are, unless otherwise provided for, governed by English law and subject to the exclusive jurisdiction of the courts in England & Wales.
Contact
The registered office for the primary Cushman & Wakefield entities in the United Kingdom is 125 Old Broad Street, London EC2N 1AR.
We can be contacted rapidly using the “Contact Us” link, by telephoning our registered office on +44 (0)20 3296 3000, or by e-mailing any of our people at firstname.surname@cushwake.com.
Professional & Other Registrations
Real estate agency work and the provision of certain financial products and services is regulated in the United Kingdom. When providing these services, we follow (as appropriate) the rules, codes, and guidance as found in Royal Institution of Chartered Surveyor’s Rules of Conduct (for firms) and the Financial Conduct Authority’s handbook. The details of our regulators and our register entries is set out below:
Insurance & Finance
Cushman & Wakefield is required to hold professional indemnity insurance, and our insurers are Liberty Mutual Insurance Company and others who can be contacted via Aon Risk Solutions, 122 Leadenhall Street, London EC3V 4AN. The territorial coverage is worldwide.
We are registered for VAT and our registration number is GB466425139.
Complaints
Cushman & Wakefield in the United Kingdom is committed to continuously improving the services provided to clients. To this end, the firms have developed a formal complaints procedure. To obtain a copy, email us or speak to your relationship contact at Cushman & Wakefield.
In the event you do have a complaint, we ask that you contact the Partner in Charge of your engagement first. If you feel that is not appropriate or the response of the Partner in Charge is inadequate, please contact:
|
Name
|
George Roberts
|
|
Title
|
Head of UK & Ireland
|
|
Office
|
125 Old Broad Street, London EC2N 2AR, United Kingdom
|
If you are not satisfied with the outcome of how we have handled your complaint, you may be entitled to refer your complaint to one of the following:
|
Name
|
Relevant activities
|
UK Contact number
|
Website
|
|
RICS Dispute Resolution Service
|
professional engagements and members of RICS
|
020 7334 3806
|
RICS
|
|
Ombudsman Service: Property
|
estate agency services
|
0330 440 1634
|
OS:P
|
|
Financial Ombudsman Service
|
financially regulated products and services
|
0800 023 4 456
|
FOS
|
The criteria for eligibility and the complaints investigation procedure can be found on the website of the relevant organisation.