Strategic Account Management Occupier Services - Cushman & Wakefield

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Strategic Account Management

A strong account management team is the essential tie between proactive strategy and effective delivery. A C&W Account Manager will be your business partner informing and then delivering your goals and objectives. Your Account Manager oversees the formation of real estate strategy based on portfolio and operational data, and sound execution through transactions, project management, and facility operations. C&W’s Account Management team orchestrates this integrated service delivery through C&W’s leading technology solutions, governance, best practices, and performance management.

Account Management services benefit occupiers who require greater control over real estate decisions and greater efficiency at each stage of the real estate life cycle. This may include any of the following:

Portfolio optimisation

We analyse your properties across all locations, present an optimal real estate location strategy, building a strong business case for change.

Consistent service delivery

The Account Management team oversee delivery across the entire property life cycle, from portfolio data management and strategic planning, through to transaction management and the delivery of space ontime and onbudget when providing project management services.

Transformational change

We create transformative models for CRE organisations and real estate service delivery, as well as a road map to reach the desired future state.

Continuous improvement

Our Account Management team will help you to identify best practices, continuous improvement processes, governance and KPI metrics that measure, monitor, evaluate, and enhance performance and service delivery.

How We Can Help


Align commercial real estate with corporate goals

Our transition and transformation planning lays the groundwork for aligning your management, operational, financial and compliance goals across all real estate disciplines. Our Account Management team deliver services that are distinguished by control, consistency, quality and creative solutions.

Design a strategy

With a clear understanding of a client’s objectives, the Account Manager designs strategies around both business and real estate opportunities, provides an integrated service and ensures superior delivery and client satisfaction.

Governance

Well-developed governance programs bring executive priorities to the real estate discussion, creating documented alignment of organisational, operational, financial and compliance goals.

Collaboration and technology

FUSION, our client portal, connects client’s entire real estate portfolio through a single portal. With intuitive dashboards and powerful collaboration tools, FUSION is a catalyst for making informed real estate decisions.

Adding Value – The Approach


How we add value

  • Establish the most appropriate strategy and solution(s) for your specific needs
  • Leverage the full spectrum of C&W subject matter experts which ensures our clients are well informed from multiple angles
  • Experienced and empowered Account Executives provide insight and develop deliverable action plans
  • Provide global coverage, resources and local market knowledge that enables us to a multitude of RFPs
  • Established account management methodology that manages risk, improves team performance and promotes innovation in delivery.

Experience and Resources


Cushman & Wakefield’s established account management methodology is employed across all service lines to maximise profitability, manage risk, improve team performanceand facilitate integration through technology. We make you a better, more informed investor. With 253 offices in 60 countries, C&W provides the broad geographic coverage, resources, and local market knowledge that enable us to respond to your requirements across your locations.